Course Overview

This course prepares students for telecalling, lead-generation and inside-sales support roles. Students learn how to communicate professionally with prospects, introduce products or services, follow up with leads and maintain customer information.

Duration

2 Months / 40 Hours

Curriculum

Module 1: Introduction to telecalling
Module 2: Communication skills
Module 3: Calling etiquette
Module 4: Calling scripts
Module 5: Lead generation
Module 6: Lead follow-up
Module 7: Handling objections
Module 8: Appointment setting
Module 9: CRM and lead management
Module 10: Practical calling simulations

Key Features

• Practical calling exercises
• Sales communication
• Lead management
• Customer interaction
• Follow-up techniques
• CRM basics

Eligibility

10th/12th pass preferred. Good communication skills and willingness to interact with customers are useful.

Internship

Practical exposure may be provided according to the institute’s internship framework.

Placement Assistance

Career Craft Institute provides career guidance and placement assistance for relevant telecalling, customer service and inside-sales opportunities.