Course Overview

The Customer Support & Chat Support Executive Course develops practical communication and customer-service skills required for telephone, email, WhatsApp and live-chat support.

It is suitable for beginners who are comfortable interacting with people and want to develop professional communication skills for customer-service roles.

Duration

2 Months / 40 Hours

Curriculum

Module 1: Customer service fundamentals
Module 2: Telephone etiquette
Module 3: Professional communication
Module 4: Email support
Module 5: Chat support
Module 6: WhatsApp customer support
Module 7: Handling complaints and difficult situations
Module 8: CRM basics
Module 9: Escalation handling
Module 10: Practical customer-support simulations

Key Features

• Role-play based learning
• Call-handling practice
• Chat-support practice
• Email writing
• Customer complaint handling
• Professional communication
• CRM introduction

Eligibility

10th/12th pass preferred. Basic Hindi/English communication skills are beneficial.

Internship

Practical exposure may be provided according to the institute’s internship framework.

Placement Assistance

Career guidance and placement assistance for relevant customer-support and service roles.

Certification

Certificate of Merit based on prescribed assessment and assignments.

FAQ

I am not fluent in English. Can I join?
Yes. The course focuses on practical communication. Basic English understanding is helpful.

Can women work in customer support from home?
Depending on the employer and role, some customer-support positions may offer remote or flexible work arrangements.